Member Services - Fitness Center - Part-Time

Buffalo Grove, IL

Part Time

Entry Level

Position Summary:
The Fitness Center at the Buffalo Grove Park District is seeking a friendly, organized, and detail-oriented individual to join our team as a part-time Member Services staff member. This position provides administrative and customer service support for the Fitness Center and plays an important role in ensuring accurate daily operations and a positive experience for our members and guests.

The ideal candidate will have strong communication and organizational skills, be comfortable working with computers and administrative systems, and enjoy assisting members and working as part of a team.

Schedule: 3-4 days/evenings per week, 15-20 hours per week. Weekends Required.

Essential Functions:
•   Review and reconcile daily business transactions and sales totals for accuracy.
•   Maintain and update membership tracking logs and records.
•   Process and track membership cancellations, freezes, and other membership changes.
•   Assist with membership account questions, billing concerns, and general membership inquiries.
•   Provide administrative support related to memberships, member accounts, and Fitness Center operations.
•   Support front desk staff and assist with member and guest needs as needed.
•   Assist current and prospective members with information regarding memberships, Fitness Center services, programs, policies, and procedures.
•   Maintain accurate and confidential member information and documentation.
•   Respond professionally to members’ questions and concerns in person, by phone, and through email.
•   Communicate with Fitness Center staff and supervisors regarding membership issues or account concerns requiring additional attention.
•   Complete data entry, filing, recordkeeping, and other general administrative duties.
•   Help maintain an organized, professional, and welcoming environment for members and guests.
•   Perform additional duties as assigned to support the daily operations of the Fitness Center.

Qualifications
•   High school diploma or equivalent required.
•   Previous customer service experience required.
•   Proficient computer skills with the ability to learn membership management, registration, and point-of-sale software.

Pay:
$18.50 -19.50 per hour

Benefits:
Free Fitness Center pass, along with other discounts towards Park District programs.

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Note to Applicant: Do not answer the following question unless you have been informed about the Essential Functions of the job(s) for which you are applying. The Essential Functions are included on the Job Notice. Are you capable of performing in a reasonable and safe manner, with or without reasonable accommodation, the Essential Functions for the job(s) or position(s) for which you have applied?*

By checking the box below, candidate authorizes the park district to conduct an investigation of candidate pursuant to The Park Code to determine whether candidate has been convicted of any criminal or drug offenses as set forth in such statute, and, upon request, agrees to execute an investigation authorization form as a condition for candidate’s employment. The Park Code also stipulates that the Park District perform a check on the Statewide Sex Offender Database. Candidate may not be employed unless such investigations have been initiated. I certify that the information given by me in this application is true in all respects, and I agree that if the information given is found to be false in any way, it shall be considered sufficient cause for denial of employment or discharge. I authorize the use of any information in the application to verify my statement, and I authorize past employers, all references and any other person to answer all questions asked concerning my ability, character, reputation, and previous employment record. I release all such persons from any liability or damages on account of having furnished such information.** I agree to these terms and wish for my application to be submitted

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Member Services - Fitness Center - Part-Time

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