Guest Services Representative

Buffalo Grove, IL

Part Time

Buffalo Grove Fitness Center

Entry Level

Job Summary: The Guest Services Representative performs duties to provide customer service to the members and guests of the Buffalo Grove Fitness Center.  This position is a part-time year round position. Must be able to work Sundays, along with being available for other weekend/evening shifts as well.

Essential Functions:

1.    Must have detailed computer knowledge and be able to learn new programs quickly. Experience with RecTrac and Microsoft Office preferred.
2. Must be able to be on your feet for an extended period.
3. Must have the ability to work in a fast-paced environment while doing multiple things.
4. Able to learn new computer programs quickly and deal with multiple things at once.
5.   Must have a pleasant personality with the ability to interact with different types of personalities.
6.   Greet and check in all members upon entering and leaving the facility with a smile.
7.   Answer the phone politely and professionally using the scripted salutation.
8.   Able to work the phone system to retrieve messages and transfer calls and messages to the appropriate department or person.
9.   Follow all facility and Buffalo Grove Park District safety rules.
10. Excellent attention to detail while working in a fast-paced environment.
11. Perform opening and closing procedures and paperwork including reconciling cash and sales made during the day and verifying the correct dollar amount to be deposited.
12.    Assist members in a friendly and pleasant manner during challenging situations.
13. Have working knowledge of all of our policies, procedures, and class offerings.
14. Keep the front desk clean.
15. Will be required to work a minimum of three holiday shifts throughout the year.

Education and Experience:
1. High school diploma or GED or equivalent required.
2. Customer service experience required.

Hourly Salary:  $16 per hour + depending on experience

*To Text to Apply, text the word GUESTREP to 847-496-9883

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Note to Applicant: Do not answer the following question unless you have been informed about the Essential Functions of the job(s) for which you are applying. The Essential Functions are included on the Job Notice. Are you capable of performing in a reasonable and safe manner, with or without reasonable accommodation, the Essential Functions for the job(s) or position(s) for which you have applied?*

By checking the box below, candidate authorizes the park district to conduct an investigation of candidate pursuant to The Park Code to determine whether candidate has been convicted of any criminal or drug offenses as set forth in such statute, and, upon request, agrees to execute an investigation authorization form as a condition for candidate’s employment. The Park Code also stipulates that the Park District perform a check on the Statewide Sex Offender Database. Candidate may not be employed unless such investigations have been initiated. I certify that the information given by me in this application is true in all respects, and I agree that if the information given is found to be false in any way, it shall be considered sufficient cause for denial of employment or discharge. I authorize the use of any information in the application to verify my statement, and I authorize past employers, all references and any other person to answer all questions asked concerning my ability, character, reputation, and previous employment record. I release all such persons from any liability or damages on account of having furnished such information.* I agree to these terms and wish for my application to be submitted

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Guest Services Representative

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