Front Desk/Guest Services

Buffalo Grove, IL

Part Time

Alcott Center

Entry Level

Job Summary:

The Customer Service Representative (Receptionist) is responsible for greeting and assisting guests in the facility, answering incoming phone calls, and the inputting of registration and participant data into the RecTrac system.
*This is a part-time weekday position with hours of 1:00 pm - 5:00 pm, 5 days a week. *

Essential Functions:

1.   Work with recreation staff preparing mailings and projects involving programming.
2.   Responsible for inputting of registration and participant data as well as updating of program data on RecTrac.
3.   Sort, date and distribute incoming mail.
4.   Provide park district information or direct inquiries over the phone and at the front counter.
5.   Process and input registration in RecTrac.
6.   Assist in keeping all filing and files up to date.
7.   Assist staff with operation of copiers, duplicators, postage machine, and any other office machines as needed.
8.   Answer incoming phone calls and respond to inquiries or direct them to the proper staff.
9.   Process requests for special programs: Performing Arts ticket sales, senior citizen fundraisers, etc.
10.   Process Dog Park passes.
11.   Makes recommendations and works to ensure that the Park District is in compliance with all ADA guidelines for registration, programs and facilities.
12.   Perform other duties as assigned.

Education and Experience:

High School Graduate required.
Two years of customer service experience required.

Starting Salary:

$16 + Depending on Qualifications

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Note to Applicant: Do not answer the following question unless you have been informed about the Essential Functions of the job(s) for which you are applying. The Essential Functions are included on the Job Notice. Are you capable of performing in a reasonable and safe manner, with or without reasonable accommodation, the Essential Functions for the job(s) or position(s) for which you have applied?*

By checking the box below, candidate authorizes the park district to conduct an investigation of candidate pursuant to The Park Code to determine whether candidate has been convicted of any criminal or drug offenses as set forth in such statute, and, upon request, agrees to execute an investigation authorization form as a condition for candidate’s employment. The Park Code also stipulates that the Park District perform a check on the Statewide Sex Offender Database. Candidate may not be employed unless such investigations have been initiated. I certify that the information given by me in this application is true in all respects, and I agree that if the information given is found to be false in any way, it shall be considered sufficient cause for denial of employment or discharge. I authorize the use of any information in the application to verify my statement, and I authorize past employers, all references and any other person to answer all questions asked concerning my ability, character, reputation, and previous employment record. I release all such persons from any liability or damages on account of having furnished such information.* I agree to these terms and wish for my application to be submitted

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Front Desk/Guest Services

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