Front Desk / Guest Services

Buffalo Grove, IL

Part Time

Entry Level

Job Summary:

The Guest Services Representative is responsible for greeting and assisting guests at the Community Arts Center, answering incoming phone calls, and inputting of registration and participant and program data into SmartRec. The part-time staff reports to the Superintendent of Recreation.

Hours / Schedule:

Tuesday through Thursday from 3 - 8 pm and Saturdays from 9 am - 1 pm. Additional hours on performance nights assisting with box office sales.

Essential Functions:
1.   Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate staff as needed.
2.   Provide Park District information and assist with inquiries both over the phone and at the front desk.
3.   Enter registration and participant information into systems, maintain Google Docs records, and update program data in SmartRec.
4.   Collaborate with recreation staff to prepare program mailings and assist with projects related to programming.
5.   Sort, date, and distribute incoming mail.
6.   Process registrations in SmartRec and handle ticket sales through Arts People.
7.   Maintain and organize filing systems, ensuring all files remain accurate and up to date.
8.   Assist staff with the operation of office equipment, including copiers, duplicators, postage machines, and other office machines as needed.
9.   Attend scheduled safety programs and seminars; promptly report accidents or hazardous conditions to a supervisor.
10.   Assist with the coordination and execution of special events and programs as requested.
11.   Makes recommendations and works to ensure that the Park District is in compliance with all ADA guidelines for registration, programs and facilities.
12.   Perform other duties as assigned.

Education and Experience:
•   High School Graduate required.
•   Two years of customer service experience required.

Hourly Wage:  $17.50 per hour

Benefits
Employees who work 8 or more hours per week receive a complimentary Buffalo Grove Fitness Center membership, as well as discounts on Park District programs and activities.

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Note to Applicant: Do not answer the following question unless you have been informed about the Essential Functions of the job(s) for which you are applying. The Essential Functions are included on the Job Notice. Are you capable of performing in a reasonable and safe manner, with or without reasonable accommodation, the Essential Functions for the job(s) or position(s) for which you have applied?

By checking the box below, candidate authorizes the park district to conduct an investigation of candidate pursuant to The Park Code to determine whether candidate has been convicted of any criminal or drug offenses as set forth in such statute, and, upon request, agrees to execute an investigation authorization form as a condition for candidate’s employment. The Park Code also stipulates that the Park District perform a check on the Statewide Sex Offender Database. Candidate may not be employed unless such investigations have been initiated. I certify that the information given by me in this application is true in all respects, and I agree that if the information given is found to be false in any way, it shall be considered sufficient cause for denial of employment or discharge. I authorize the use of any information in the application to verify my statement, and I authorize past employers, all references and any other person to answer all questions asked concerning my ability, character, reputation, and previous employment record. I release all such persons from any liability or damages on account of having furnished such information.* I agree to these terms and wish for my application to be submitted

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Front Desk / Guest Services

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